Payment and Delivery
✦ Payment Notice ✦
The following payment methods are accepted:
FPS
Bank Transfer
PayMe [Supports Consumption Vouchers]
AlipayHK [Supports Consumption Vouchers]
Tap & Go [Supports Consumption Vouchers]
Octopus [Supports Consumption Vouchers]
Credit Card [VISA / MASTER / AE accepted]
Please verify your transfer details and payment amount carefully before paying.
If you accidentally overpay, please contact customer service within 24 hours for assistance; no refunds will be provided for overdue requests.
Any excess amount will only be refunded as store credit; cash refunds are not accepted.
We use Hong Kong Dollars (HKD) for settlement. If you need to pay in another currency, please contact customer service.
✦ Shipping Notice ✦
Hong Kong Delivery – SF Express
Macau / Taiwan / Mainland China Delivery – SF Express
Global Delivery – International Air Express; please contact customer service for details regarding delivery time and fees.
Enjoy free shipping on SF Express self-pickup (including SF stores/lockers/service points) for orders over HKD 400 after discounts.
Enjoy free door-to-door delivery for orders over HKD 800 after discounts (delivered by our shop driver or SF Express).
If, after a refund, the number of items or order amount no longer meets the requirements, the promotion will be considered void, and the corresponding shipping fee will be deducted from the refund.
Once your order has been dispatched, you will receive an email with the tracking number and a link to the logistics website to check your delivery status.
In addition to email notifications, you can also check your order status at any time by logging into your order history on our website.
Delivery time via SF Express is approximately 1-2 working days from the date the tracking number is received.
Working days do not include Saturdays, Sundays, or Hong Kong public holidays.
If your order is delivered by our driver, we will contact you 1-2 days in advance to arrange the delivery time.
If a specific delivery time is required, you may communicate and arrange this directly with the driver.
Delivery times may be delayed due to unforeseen circumstances such as severe weather.
Please monitor the arrival notifications sent by the logistics company and pick up your items within the specified timeframe to avoid any additional surcharges.
If you have any questions regarding your shipping status, please contact customer service for follow-up.
The above terms and conditions are subject to change without prior notice.
In case of any disputes, WHOOPSY PET reserves the right of final decision.